You will have 15 calendar days from receipt of the order to return it, with the return date indicated on the delivery note being considered as the return start date.

If you wish to return the item, please ensure it is in its original packaging and that it has not been used, along with any accessories and tags, and that it is in perfect condition. Otherwise, the item cannot be exchanged or returned.

*Shipping costs are non-refundable.

Pickup will be effective within 24-48 business hours. Once we receive the package, we will issue the refund using the same payment method used.

Remember that the return shipping cost will be €4 , which will be deducted from the total refund.

Send us an email to shop@neudecoto.com, including your personal information, order number, and details of the change you wish to make.

The collection will be effective within 24/48 business hours, and the new item will be delivered at that same time.

Remember that the cost of the exchange will be €4 plus the cost of the new shipment €5.65, a total of €9.65.